Welcome to the Nelux FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see your question listed, feel free to contact our support team at info@neluxcosmetics.com.
General
Are your products safe to use?
Yes, our products are safe for use. They have been rigorously tested for safety and efficacy, ensuring they meet high-quality standards. Our products are formulated with ingredients known for their beneficial properties, designed to enhance your natural beauty without causing harm.
Are your products cruelty-free?
Yes! We are proud to be 100% cruelty-free and do not test our products on animals.
What payment methods do you accept?
We make paying easy with multiple options to choose from. Pay with your favorite credit card (Visa, MasterCard, or American Express), or use digital services like PayPal, Apple Pay, and Google Pay. Shopping from certain regions? You might see extra local payment choices during checkout to better serve you.
How can I contact customer support?
You can reach our customer support team by emailing info@neluxcosmetics.com or through our website’s contact form.
Shipping & Returns
Where do you ship?
We offer free worldwide shipping!
How long does shipping take?
Standard Shipping: 5-9 business days
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order through our website or the carrier’s website.
Can I return my order?
We accept returns within 14 days of delivery if the product is unused, unopened, and in its original packaging. Please check our Return & Refund Policy for more details.
